*The customer will be charged a security deposit equal to the value of the device. Get a replacement device before sending the defective device to the Cricket Returns Center.

The device must be received and inspected for compliance before receiving a replacement. Send the defective device to the Cricket Returns Center. Visit the nearest UPS Store to process the device return. If your device meets the conditions of the warranty exchange return policy and you received a Return Authorization, Cricket has several options for exchanging your device: For valid warranty exchanges, the Returns Center will ship the same or similar replacement model, which may be a new or refurbished device.

The Returns Center will inspect the warranty exchange return and decide if it meets the conditions of the warranty exchange return policy.

Domestic shipping costs for valid warranty exchange returns will be covered by Cricket Wireless. Follow the instructions provided by the Returns Center, and make sure to keep a copy of the tracking number from the shipping carrier.

Warranty returns must be shipped to the Returns Center.

The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

Contact the Returns Center at 1-800-CRICKET (274-2538) for assistance.

Visit and follow the prompts on the site, or.

Warranty claims for new iPhones, the ZTE Velox, and the Moto G are fulfilled through the original equipment manufacturer. Most warranty claims are fulfilled through Cricket's exchange-by-mail program and may not be fulfilled through an authorized Cricket retail location.

Warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. Please review the warranty information provided by the manufacturer of your device for more info. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty. Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase.

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